• SamSung Blames Bad Battery Design And Rushed Release for Galaxy Note 7’s Catching Fire

    Posted on January 23rd, 2017 Yuson Zou | No comments

    Samsung says bad battery design and a rush to release an updated version of the Galaxy Note 7 caused some of the devices to overheat and explode.

    The company released a report Sunday night in which it said that two separate battery malfunctions caused some Note 7 phones to overheat and even catch fire.

    The first problem affected the first batch of Note 7 phones that launched last fall. In those phones, the battery was too large for its casing, causing some devices to overheat, according to Samsung’s report.

    galaxy-note7-discovery

    Recalling the initial batch of Note 7 phones, Samsung manufactured the phone with a battery from a different supplier. But Samsung was in a rush to get the new phones out, and the new battery produced by the supplier had a defect that also caused it to overheat, the report said.

    Samsung ended up recalling all Note 7 phones and canceling the product altogether.Samsung says it has developed a new eight-point battery check to make sure future devices don’t suffer the same fate as the Galaxy Note 7. The test includes an X-ray of the phone and extreme testing conditions that force the battery to work harder than normal.

    Now that Samsung knows what caused the problem with the Note 7, it has the unique challenge of proving that its devices can be trusted moving forward.



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    The company says it now has the processes in place to make sure its phones don’t overheat and catch fire again, but after months of speculation the world will have to wait for Samsung’s next device to see whether the company can follow through. The company is expected to release its next flagship phone, the Galaxy S8, this spring.

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  • How to Return or Exchange Your Faulty Samsung Galaxy Note 7?

    Posted on September 19th, 2016 Yuson Zou | No comments

    Due to battery issue, Samsung has officially recalled its Galaxy Note 7 globally starting September. According to Samsung, 35 separate incidents have resulted in a Note 7’s battery catching fire. Sales have stopped, and all devices already sold will be replaced by the company.

    If you have got a faulty Note 7 and have no idea on how to return or exchange the phone, you can check out the post as it lists different instructions for each carrier.

    Go through Samsung:

    Samsung will give Note 7 users the option to exchange a recalled model for a brand-new (and fixed) unit. Any Note 7 sold before September 15 is impacted by the recall, and should be treated as such. If you’re unsure about your device, you can use the IMEI checking tool on Samsung’s recall site.

    Alternatively, users can exchange the Note 7 for a Galaxy S7 or S7 Edge instead of a Note 7, complete with a refund of the difference in price between the two devices. Samsung will also allow users to exchange Note 7-specific accessories, should they choose this option.

    Samsung advises users to return the device to the retail outlet at which the device was originally purchased, or call 1-800-SAMSUNG to initiate the exchange directly with Samsung.

    Customers will also receive a $25 gift card or bill credit for the inconvenience. More details can be found on Samsung’s website, by visiting a dedicated webpage for the Note 7 recall.

    Verizon Wireless:

    Verizon customers can return the Note 7, with Verizon waiving the restocking fee through September 30. “Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note 7,” the carrier said in a statement.

    Sprint:

    Sprint’s CEO Marcelo Claure posted a statement on Twitter detailing Sprint’s plan of attack for the recall. For current Note 7 owners, you should visit your local Sprint store to return your Note 7. Sprint will give you a “similar device” to use until Samsung is able to fix the issue and sales of the Note 7 resumes.

    AT&T:

    The company is “strongly encouraging” customers to exchange the Note 7 and any accessories purchased with it. “Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a new smartphone, and may also return any Note7 accessories.”

    T-Mobile:

    T-Mobile will issue complete refunds for the Note 7, including any accessories purchased with the device. The company is also waiving any restocking or shipping fees during the exchange process. Visit your local T-Mobile store or call 1-800-937-8997 to initiate the process. T-Mobile expects to have replacement Note 7s “in the next two weeks,” according to a statement published on its website.

    Best Buy:

    If you purchased a Note 7 from Best Buy, you can return the device to the store for a full refund. Here is Best Buy’s official statement: We have stopped selling the Samsung Note7. Customers can visit a Best Buy store to return or exchange their device, without a restocking fee. Customers will have the option to replace it with a new Note7 when they become available.

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