How to Get Subtitles on Amazon Prime Video on Any Device

Patrick 16/06/2025

CleverGet Amazon Downloader

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To enhance accessibility and comprehension, Prime Video provides multiple language subtitles for a more engaged viewing experience. So how to turn subtitles on Amazon Prime? What to do if Prime Video subtitles are out of sync? This blog will introduce a step-by-step guide and solutions for the issue, as well as a bonus tip for downloading subtitles from Prime Video hassle-free. Don’t miss out!

Also Read: Amazon Downloads Disappear | Amazon Prime Video Downloade Limit

Part 1: How to Turn On/Off Subtitles on Amazon Prime on Any Device?

Subtitles are crucial for video engagement. They help people with hearing impairments and non-native speakers understand the content with improved comprehension. So how to turn subtitles on Amazon Prime Video? In this part, we will introduce the steps for desktop and mobile devices. Just check them out.

Adjust Subtitle on Mobile/Tablet

Step 1. Open the Amazon Prime Video app on your device, then begin playing a video that you want to watch with subtitles.

Step 2. Tap on the screen to access control options. Go to the bubble icon in the top right corner. Here you can choose your preferred subtitle language from various options.

Step 3. Choose the desired language and then click on the video to continue watching with the selected subtitles.

Set up Subtitle on the Computer

Step 1: Launch Amazon Prime Video. Play the video you want to watch with subtitles.

Step 2: Click on the speech bubble icon in the upper right and choose your preferred subtitle language from the list of available languages.

Step 3. There is also a "subtitle settings" option if you would like to alter the color and size of the subtitle text.

Part 2: How to Fix Prime Video Subtitles Out of Sync?

With the step-by-step guide above, you should now know how to turn subtitles on Amazon Prime. More often than not, you might find Amazon Prime subtitles are out of sync. But worry not, this part will introduce useful solutions to fix the issue successfully. First off, let’s see all the possible reasons.

1. Poor Internet Connection

Poor internet and buffering can make subtitles appear out of sync with the audio. Amazon might prioritize audio and video over subtitles, making the subtitles out of sync.

2. Device Performance Issue

The performance of your device when streaming subtitles may be impacted if it has limited processing power or runs multiple apps.

3. Outdated Amazon Prime App

An out-of-date Amazon Prime App might have lots of bugs unfixed, which causes the “Prime Video subtitles out of sync” issue. 

4. App or Browser Cache

Accumulated/corrupted cache data in your Amazon Prime app or web browser might also cause subtitle synchronization issues.

5. Closed Caption (CC)

The “Prime Video subtitles out of sync” issue may arise if this feature is disabled or improperly set up.

7. Browser Compatibility

Subtitle rendering may be delayed in certain browsers because some of them are not capable of handling streaming content efficiently.

8. Content-Specific Problem

Sometimes, the TV shows or movies may not have had their subtitles encoded. This is quite common with older or less popular titles.

Here you go. All the possible reasons for the Prime Video subtitles out of sync” issue. Now it’s time to see how to fix it with the solutions below.

1. Disable and Enable Subtitles

Sometimes, you can disable and enable the subtitles to force the app to reload the subtitle files. Just follow the guide on how to get subtitles Prime Video in the
previous parts, and you are good to go.

2. Adjust Streaming Quality Settings

You can adjust the streaming quality to see if subtitles can sync well with the audio. Here’s how.

Step 1. Open your Amazon Prime app. Go to My Stuff > Settings > Streaming and Downloading.

Step 2. Choose Streaming quality and select a different option to see if the issue can be fixed.

3. Check Other Content

As introduced earlier, particular shows or movies do not come with subtitles. In this case, you might want to check out other content that has subtitles encoded.

4. Update the Prime Video App

If your Amazon Prime Video app is not up to date, make sure to update it to the latest version and see if that helps.

5. Clear the App Cache (Android)

Clearing the app cache can help fix the “Prime Video subtitles out of sync” issue. However, you can only perform it on Android devices. Here’s how.

Step 1. On your Android phone. Go to Settings > Apps > Manage Apps. Locate the Amazon Prime app.

Step 2. Select the app. Choose Clear Data and Clear Cache. This will clean up the corrupted data from the storage settings.

6. Clear the Browser Cache

You can clear the browser cache to fix the “Prime Video subtitles out of sync” issue. Here are the simple steps.

Step 1. Open the browser, for instance, Google Chrome. Go to the 3-dot icon in the top right > Clear browsing data.

Step 2. Check all the options and click on Clear Data. All cache and data will be wiped out soon.

7. Reinstall the Amazon Prime App

If the solutions above can’t seem to work, you can reinstall your Amazon Prime app to see if it helps. This solution will remove all the bugs, glitches, and fix issues related to corrupted files. Here’s how.

Step 1. Long-press your Amazon Prime app. Choose “Uninstall” or “Delete App” based on your device type. Uninstall it with the instructions.

Step 2. Go to the Play Store or App Store and search for the app. Install it again on your mobile device.

8. Try a Different Browser or Device

To ensure the “Amazon Prime subtitles out of sync” dilemma is not with the app, you can try another browser or device and see if the issue can be resolved.

Part 3: How to Download Amazon Prime Video Subtitles with CleverGet

How to turn subtitles on Amazon Prime? How to fix the “Prime Video subtitles out of sync” issue? The previous sections have answered the questions specifically. However, if you want to fix the issue once and for all, you can download Amazon Prime videos with subtitles for offline viewing instead.

Here, CleverGet Amazon Downloader is a great choice to consider. The video downloader can help you save everything on Amazon Prime Video easily. Just check out its key features to learn more.

Download Videos with Subtitles

CleverGet Amazon Downloader allows you to save multi-language subtitles and audio tracks into the downloaded videos. Alternatively, you can choose to save subtitles as individual files, such as SRT and SUP. They can be added as a separate track to videos and can be turned on and off as you like.

High-Quality Video Download

The Amazon Prime Video downloader supports 1080p resolution video downloads. All frames will be captured perfectly with visual and audio elements 1:1 preserved. You can enjoy your favorite Amazon Prime movies and TV shows offline with a superb viewing experience.

Download to MP4/WEBM with DRM Removal

CleverGet Amazon Downloader lets you download videos to MP4 or WEBM with DRM (Digital Rights Management) removal. You can freely transfer the videos to any device and keep them forever for future playback.

Batch Process Amazon Prime Videos

CleverGet Amazon Downloader can identify the episodes related to the playing one and find all the download resources. You can batch add them to your download list and wait for them to be processed efficiently with GPU hardware acceleration (if supported).

Now let’s see how to download Amazon Prime videos with subtitles through CleverGet Amazon Downloader.

Step 1. Install CleverGet Amazon Downloader

Download the Amazon Prime Video app on your Mac or PC with the links. Select the three-dot menu in the upper right corner to change the output folder before downloading videos.

• 

• CleverGet Amazon Downloader

  – Support Amazon Prime Videos and Shows Download
  – Download 720p/1080p Amazon HD Videos Without Quality Loss
  – Save Amazon Videos/Movies in MP4 or MKV Format
  – Reserve Multi-Language Audio Track & Subtitles
  – Remux Subtitles to Video

  DownloadDownload

Step 2. Locate Amazon Video

Use the built-in browser to find your desired video on Amazon Prime. Enter the detail page of the Amazon video for playback.

Step 3. Download Amazon Video with Subtitles

Click on the Download icon in the bottom right to parse video sources. You will see a list showing the download options of different language subtitles. Pick your preferred one to download videos with subtitles.

Note: If you check the "Remux into File" option, subtitles will be packed into the downloaded video. Otherwise, they will be saved in SRT/SUP formats individually.

Conclusion

Enabling subtitles on Amazon Prime Video is a straightforward process that works seamlessly across all devices. The controls are accessible within the Prime Video player during playback. Locate the speech bubble or subtitle icon, select it, choose your preferred language from the “Subtitles” menu, and confirm. Amazon Prime Video supports many subtitle languages. If subtitles aren’t appearing as expected, restart the app/device, check for updates, or verify your internet connection. Or you can just download the subtitles using CleverGet. By following these steps, you can enjoy your favourite movies and shows with subtitles on any screen.