• How to Return or Exchange Your Faulty Samsung Galaxy Note 7?

    Posted on September 19th, 2016 Yuson Zou | No comments

    Due to battery issue, Samsung has officially recalled its Galaxy Note 7 globally starting September. According to Samsung, 35 separate incidents have resulted in a Note 7’s battery catching fire. Sales have stopped, and all devices already sold will be replaced by the company.

    If you have got a faulty Note 7 and have no idea on how to return or exchange the phone, you can check out the post as it lists different instructions for each carrier.

    Go through Samsung:

    Samsung will give Note 7 users the option to exchange a recalled model for a brand-new (and fixed) unit. Any Note 7 sold before September 15 is impacted by the recall, and should be treated as such. If you’re unsure about your device, you can use the IMEI checking tool on Samsung’s recall site.

    Alternatively, users can exchange the Note 7 for a Galaxy S7 or S7 Edge instead of a Note 7, complete with a refund of the difference in price between the two devices. Samsung will also allow users to exchange Note 7-specific accessories, should they choose this option.

    Samsung advises users to return the device to the retail outlet at which the device was originally purchased, or call 1-800-SAMSUNG to initiate the exchange directly with Samsung.

    Customers will also receive a $25 gift card or bill credit for the inconvenience. More details can be found on Samsung’s website, by visiting a dedicated webpage for the Note 7 recall.

    Verizon Wireless:

    Verizon customers can return the Note 7, with Verizon waiving the restocking fee through September 30. “Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note 7,” the carrier said in a statement.


    Sprint’s CEO Marcelo Claure posted a statement on Twitter detailing Sprint’s plan of attack for the recall. For current Note 7 owners, you should visit your local Sprint store to return your Note 7. Sprint will give you a “similar device” to use until Samsung is able to fix the issue and sales of the Note 7 resumes.


    The company is “strongly encouraging” customers to exchange the Note 7 and any accessories purchased with it. “Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a new smartphone, and may also return any Note7 accessories.”


    T-Mobile will issue complete refunds for the Note 7, including any accessories purchased with the device. The company is also waiving any restocking or shipping fees during the exchange process. Visit your local T-Mobile store or call 1-800-937-8997 to initiate the process. T-Mobile expects to have replacement Note 7s “in the next two weeks,” according to a statement published on its website.

    Best Buy:

    If you purchased a Note 7 from Best Buy, you can return the device to the store for a full refund. Here is Best Buy’s official statement: We have stopped selling the Samsung Note7. Customers can visit a Best Buy store to return or exchange their device, without a restocking fee. Customers will have the option to replace it with a new Note7 when they become available.

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    27 responses to “How to Return or Exchange Your Faulty Samsung Galaxy Note 7?” RSS icon

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