F.A.Q. Center

Still have a question?Technical Questions
Q1: I have a problem that the audio is out of sync with video, how can I make the sound matches correctly with video?
Q2: It takes long time to complete the conversion task, how can I speed up the conversion?
Q3: I have successfully loaded my video to the Video Converter, but there's no audio just video when I preview the file on the program. What's wrong?
Q4: When I inserted my DVDs, your DVD program doesn't recognize them. It comes with this message:" The selected directory is an invalid DVD video disk directory, please choose another one". Why?
Q5: The output video quality is not satisfying, can I get a better one?
Q6: When I tried to convert the videos, I got a message stating "Conversion Failed". What's wrong?
Q7: After conversion, a part of my file was cut off. Can I get the entire video converted?
Q8: I got a message that says "The program has stopped working" during the conversion, what's wrong?
Q9: I have downloaded your program as a trial but it has limitations and will not allow me to change the quality settings or anything else until I purchase it. Can I get a trial version that I can use all the features as the pro version?
Q10: What's the Relevant Knowledge installed with your software? Can I remove it from my computer without uninstalling Leawo software?
Q11: I purchased the DVD Ripper HD application from the App Store for my Mac. Does this software convert encrypted DVDs?
Q12: When I convert VOB files from my DVD, Leawo Video Converter only recognizes a few seconds of the. Why?
Q13: I purchased Data Recovery Pro or Photo Recovery Pro from the App Store, but "Disk Not List"?
Q14: I purchased Music Recorder from the App Store, but the program can't record computer audio?
Q15: I upgraded to the latest version, but "Merge into one file" is gone, how can I get it back?
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