F.A.Q. Center

Still have a question?Payment & Delivery
Q1: How many methods are available for me to purchase the software?
Q2: What's the "Extended Download Service" on the purchasing page, must I pay for it?
Q3: Can I get a CD copy of the software for storage?
Q4: How to get an invoice/receipt after I paid for Leawo products?
Still have a question?After Purchase
Q1: How do I get fast response of technical support?
Q2: I lost my software due to the computer crash, what should I do?
Q3: I found I have bought the wrong software after purchase, can it be exchanged to the software I need? Or can I get a refund of this product to purchase the right one?
Q4: My order has been processed successfully, but I found I have entered the wrong email address when placing my order. Can I get it corrected and receive my license code in my right email?
Q5: What is your refund policy?
Still have a question?Registration & Upgrade
Q1: How can I get the registration information after I purchase it?
Q2: How long should I wait for the keycode?
Q3: I lost my registration code or I have not received it, what should I do?
Q4: What's the difference between Registered and Unregistered version of your software?
Q5: I failed to register the software with the key code provided. What's wrong?
Q6: I cannot register the Leawo software, I got the message saying Network failure. But my Internet connection is perfect, what should I do?
Q8: What is your upgrade policy?
Q9: How can I know if there is an update chance for me?
Q10: After upgrading or reinstalling the product, the keycode became invalid, what happened?
Still have a question?Technical Questions
Q1: I have a problem that the audio is out of sync with video, how can I make the sound matches correctly with video?
Q2: It takes long time to complete the conversion task, how can I speed up the conversion?
Q3: I have successfully loaded my video to the Video Converter, but there's no audio just video when I preview the file on the program. What's wrong?
Q4: When I inserted my DVDs, your DVD program doesn't recognize them. It comes with this message:" The selected directory is an invalid DVD video disk directory, please choose another one". Why?
Q5: The output video quality is not satisfying, can I get a better one?
Q6: When I tried to convert the videos, I got a message stating "Conversion Failed". What's wrong?
Q7: After conversion, a part of my file was cut off. Can I get the entire video converted?
Q8: I got a message that says "The program has stopped working" during the conversion, what's wrong?
Q9: I have downloaded your program as a trial but it has limitations and will not allow me to change the quality settings or anything else until I purchase it. Can I get a trial version that I can use all the features as the pro version?
Q10: What's the Relevant Knowledge installed with your software? Can I remove it from my computer without uninstalling Leawo software?
Q11: I purchased the DVD Ripper HD application from the App Store for my Mac. Does this software convert encrypted DVDs?
Q12: When I convert VOB files from my DVD, Leawo Video Converter only recognizes a few seconds of the. Why?
Q13: I purchased Data Recovery Pro or Photo Recovery Pro from the App Store, but "Disk Not List"?
Q14: I purchased Music Recorder from the App Store, but the program can't record computer audio?
Q15: I upgraded to the latest version, but "Merge into one file" is gone, how can I get it back?
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