Player doesn't play original blu-ray discs

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jhf
Posts: 1
Joined: Sat Sep 22, 2018 6:21 pm
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The middle number please: 6

Player doesn't play original blu-ray discs

Post by jhf »

I used to watch my original blu-ray discs by Leawo Blu-Ray Player, but since a few weeks it doesn't work anymore. Whenever I try to start them, the same error pops up:

"Code: 0 Sorry, an error occured while loading, The software will update automatically once we solve the problem. Please inform us via http://www.leawo.org/support/?lang=en, we'll inform you the new version once updated."

My device manager says, that the blu-ray player is working fine. It is possible to access the data on the discs. The Leawo Software even displays the right title and cover image. But the movie doesn't start.

What I tried to solve the problem:
I deinstalled and installed the Leawo program.
I deinstalled and installed the driver.
I updated the players firmware.
I deinstalled my antivirus program.
I stopped my antimaleware software.

These steps didn't solve the problem.
And yes, I submitted the error reports to Leawo, but they could't help me either.

My system is Win 8.1 (64bit).
Does anybody have any suggestions?
leakeymore
Posts: 842
Joined: Fri Jul 10, 2009 3:39 am

Re: Player doesn't play original blu-ray discs

Post by leakeymore »

Hi,

Thank you for posting on Leawo forum.

Please click bottom right Player Settings, or you can click top right inverted triangle button to find Player Settings. Click Playback, uncheck/close Allow hardware acceleration(DXVA2) to try.
Or it is the DirectX problem of your computer which we can't fix it yet, sorry for all the inconveniences caused by Leawo.

Best regards,
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