Page 1 of 2

iPad conversions no working

Posted: Thu Jan 22, 2015 11:23 am
by WelshRambler
Hi,

I've recently upgraded to this latest version.

If I attempt to convert a Blu-ray or DVD to an iPad Air (or any other iOS device I've had time to try) the resulting output has no video, only audio. It will also not be recognised by iTunes as a valid video format.

Converting to a 'standard' MP4 format seems to work fine in that I can replay them on my PC/Smart TV.

Re: iPad conversions no working

Posted: Fri Jan 23, 2015 5:04 am
by leakeymore
Hi,

Thanks for contacting us.

For your situation, please make sure the original video can play successfully. And please try a couple of other videos to see whether the same problem still happens.

Best regards,

Re: iPad conversions no working

Posted: Fri Jan 23, 2015 12:10 pm
by WelshRambler
It does, and they do.

It happens on all the DVD's and blu-rays I've tried.

Re: iPad conversions no working

Posted: Mon Jan 26, 2015 10:34 am
by leakeymore
Hi,

By the way, can you play the converted video on your computer with video normally?

Best regards,

Re: iPad conversions no working

Posted: Tue Jan 27, 2015 8:12 am
by WelshRambler
Not the ones I use an iOS format for, it plays the audio with no image. If I use non-device specific MP4 it seems fine. This is for any DVD or Blu-ray I try since I upgraded to this version.

Is it possible to transfer my key to my other PC to see if that cures it? I only use the current one as it's a high-end nVidia games PC but the software doesn't really make use of it's power.

Re: iPad conversions no working

Posted: Tue Jan 27, 2015 11:10 am
by leakeymore
Hi,

For your request, please provide me with your key for reference. I will help you reset the key in our system.

Look forward to hearing from you again.

Best regards,

Re: iPad conversions no working

Posted: Tue Jan 27, 2015 4:25 pm
by WelshRambler
Thanks,

PM sent.

btw, tried converting another bluray today to standard MP4 format and even that now convers as audio only.

Re: iPad conversions no working

Posted: Wed Jan 28, 2015 9:26 am
by leakeymore
Hello,

Could you please provide me with the key here directly? I will have further check for you.

Best regards,

Re: iPad conversions no working

Posted: Wed Jan 28, 2015 9:28 am
by leakeymore
Hi,

I just receive the key you sent, and I have helped you reset the key in our system manually. Now please try this software on your another computer to see whether the same case still happens.

Look forward to hearing from you again.

Best regards,

Re: iPad conversions no working

Posted: Wed Jan 28, 2015 9:57 am
by WelshRambler
Thanks for your help, I'll give it a go.....