Having Trouble With m4v Files

General purpose for any issue about Leawo Video Converters for Mac
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akjohnsong
Posts: 1
Joined: Tue Aug 03, 2010 1:12 am

Having Trouble With m4v Files

Post by akjohnsong »

When I import an m4v file, it seems to import almost instantaneously, I cannot play it in the converter window, and when I hit convert, it takes only 2 seconds and then plays back only 2 seconds of green screen. I have tried this with multiple m4v files and get the same thing each time. I am running Mac OS 10.6.3 and converter version 1.4.0.0. Thank you for any assistance.
leakeymore
Posts: 842
Joined: Fri Jul 10, 2009 3:39 am

Re: Having Trouble With m4v Files

Post by leakeymore »

Hello,
Thanks for your support in our software.
Could you please kindly provide us one of your M4V files and the screenshot of your profile setting so that we could check?
1) You could choose a smaller M4V file and send it to us via "Yousendit"-www.yousendit.com.
2) Please click "Settings" button and take a screenshot of the detailed profile settings.
3) Please send them to mac@leawo.com.
Thanks in advance.
Best regards,
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