Order

1. Is my order secure?
A: Yes, it is. We use SWREG and RegNow as payment platforms. They provide secure paying service with SSL encryption. The order of your private information like your credit card number and address will be saved as confidential and never be disclosed without your permission.

2. How soon will I get the product I ordered?
A: Once your order is processed successfully, you will receive a confirmation e-mail for your order from SWREG or RegNow.

Upgrade

1. What's your Upgrade Policy?
A: If you are a registered user of Leawo Software, it's free for you to get any minor updates to this program.

2. Why would some of the converted files be interrupted for a sudden or some slides are just skipped over when exhibit on Window Media Player?
A: We strongly recommend you to upgrade the Windows Media Player V9.0 (or above) and DirectX 9.0 (or above).

Output

1. I find my presentation text is blurry on the output, what should I do?
A: To solve this issue, follow these tips:
a. Increase the page size of your presentation.
b. If you have added shadow to text, please remove the shadow. This can help improve the sharpness.
c. Please do not use text color that is similar to the background color.
d. Please don't combine the text with graphical objects, which also may cause the reduction of text quality after conversion.

2. The output file size is too large. How can I get a smaller file?
A: The file size depends on the duration of the movie, the video bit rate and the codec you select for the output file. You can set a lower bit rate for a smaller file size. Please notice that the quality of the output file will be less desirable with lower bit rate, but you can select a proper bit rate for you after some test of the conversion.

3. The output settings are not satisfying. Can I get a better quality?
A: The video quality depends on the source file. To achieve better result, you can choose a higher bit rate. You may also modify settings of contrast, dimensions and length, and reset the audio volume. Refer to the Help section within the program or turn to our support team.

4. Can I add background music? If so, how many pieces at most?
A: Yes, you can insert soundtracks as many as you like, for there is no quantity limit to background music for the output video using the program.

Conversion

1. Can this program keep all the originals of my PPT file, like preset timings, animations, video and audio, all transitions?
A: Generally it can. The program can save every original element including animation, movie clip, inserted audio and transition time to the output video. If your PPT file is too complicated to sort out, please feel free to contact us for technical support.

2. Does Leawo PowerPoint to Video Pro support batch conversion?
A: Definitely. This converter is batch mode supported and the conversion speed is very fast.

3. Why does the audio file in the original PowerPoint file not converted?
A: Regarding this, please make sure that the source audio files in your original PowerPoint file are saved in the same folder with the PowerPoint file for conversion.

4. Is there any conflict between the newly added music files and the original video and audio files for conversion?
A: Please feel free to add background music, even though there are audio files in the original PowerPoint file. This converter is capable of combining the newly added music files with the original video and audio files in order for conversion. It also allows you checking to ignore the original audio files for conversion.