1. Can the program run under Windows 7 and support PowerPoint 2010?
Yes, this program is highly compatible with PowerPoint 2010 and Windows 7.

2. How to check the order status?
Order from SWREG: https://www.swreg.org/order-query.html
Order from RegNow: https://www.regnow.com/order_lookup.html
Open the link according to the page you face when you are ordering. You will be asked for the email address, the last 5 digits of your card number, or the order ID.

3. I entered the registration code, and was told invalid.

Please make sure the following points:
a. There is no space at the beginning or end of the code; otherwise the code will be recognized as invalid.
b. The current installed version is the retail version.
If the current version is a trial version, please download the retail version from the download link we offered after purchase. If it is the retail version, please inform us of your Order No. and your registered email address for the purchase via ppt@leawo.com

4. How can I retrieve the registration code?
Please inform us of the Order No. and your registered email address for the purchase via ppt@leawo.com
For more about order and registration, please visit Order Help on our website.

5. What are the differences between the free trial version and registered version?
In fact, there are no function limitations in the free trial version. However, the only difference between them is that a watermark will be left on the output files produced by the trail version. Besides, the trial version of some products will be expired in 30 days after installation.

6. How to remove the watermark on the output files produced by trial version?
The only solution is to purchase a license.

7. Can I get technical support as a trial version user?
Yes, you can get help from our Support Center. Everything you feed back to us is helpful to our improvements.

8. Why are software updates necessary?
By updates, we fix small bugs and add new functions to our products in order to serve our customers better.

9. Can this program preserve all the originals elements of my PowerPoint file, like preset timings, animations, videos, audios and all slide transitions?

Basically, our program can preserve all of the originals. If your PowerPoint file is quite complicated, or you can’t sort it out when using it, please feel free to contact us at Online Support System (OSS) or send us the PowerPoint file for check.

10. Can I add some audio files for conversion to video, as the PowerPoint file is mute?
Of course you can. This software allows you to ignore the audio tracks in the original PowerPoint file and insert up to 5 pieces of music for conversion to MOV or MP4 video.

11. Can I upload the output video to other video sharing sites?
Yes. Besides YouTube, you can upload the output video to almost all video-sharing sites.

12. What is your refund policy?
As there is a "try-before-you-buy" version on our website, we suggest you visit related web page and test the product before purchase. Meanwhile, please make sure the name of the product you want is correct. Refund reasons like "I purchased the wrong product", or "I purchased your product, but it does not work for what I need" is out of our consideration.
Refund is only processed when the product does not work as what we advertise.