sound no video on conversion

[kekoch]

if no one is having a problem like me, why are there some listed right here in the forum? i bought this product to do a project now, not to have to wait for you to fix the issue. as stated, i have found better software with better support, so a refund would be great! thanks

[leakeymore]

Dear Sir,
We apologize for the inconvenience.
Would you please kindly cooperate us then the R&D could check your problem exactly, and next you could continue with your project?
It's really helpful if you could send us your video that the R&D could check, then to get your problem fixed.
And you know, the problem may occur due to different processing environment. As you could see, we just hope for your cooperation to get your problem fixed asap.
And according to the refund policy, we also need to confirm the issue before issuing refund.
PS: The support email address is support@leawo.com.
Thanks in advance,

[leakeymore]

Dear Sir,
We apologize for the inconvenience.
Would you please kindly cooperate us then the R&D could check your problem exactly, and next you could continue with your project?
It's really helpful if you could send us your video that the R&D could check, then to get your problem fixed.
And you know, the problem may occur due to different processing environment. As you could see, we just hope for your cooperation to get your problem fixed asap.
And according to the refund policy, we also need to confirm the issue before issuing refund.
PS: The support email address is support@leawo.com.
Thanks in advance,