Thanks for your support in our software.
Could you please kindly check that which version you are using now? Now the latest version for Video Converter is 18.104.22.168. Please try this version to convert.
If you still have the same problem using the 22.214.171.124 version, please kindly send us the following information to email@example.com
for us to check:
1.Please tell us exactly what kind of format do you want to convert to? Or you could send us a screenshot of your profile setting.
2. Right-click the added video file on our program to send us bug report, please choose “Copy Info” and email those texts to us.
3. Please make sure to provide your original video file which is necessary for us to resolve the problem as soon as possible.
You could send your video file via "Yousendit" (www. yousendit.com) which is free if the file is less than 100MB.
If your video file is larger than 100MB, please refer to attached screenshot of winrar setting to compress and divide the file to less than 100MB for free-sending.
Of course, you could send through any other ways available.
Thanks in advance,