Video Converter Ultimate crash

[gogog]

Dear Sir,
I have Video Converter Ultimate and when I use to convert dvd to mkv from folder it crash every time. This is report:
Problem signature:

Problem Event Name: APPCRASH
Application Name: VCUltimate.exe
Application Version: 5.1.0.0
Application Timestamp: 4f0c1d16
Fault Module Name: ffbri.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4e8fcb84
Exception Code: c0000005
Exception Offset: 0002a20f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Operation system is Windows 7 Professional 64 bit., Intel core I7, 16gb of ram and GeForce 470GTX video card

[Ruth]

Hi,
Could you tell us about how many percents it crashed?
Is this the whole report? Could you try with other DVDs? Please go Tools-Options-Conversation to tick Enable DVD Navigator, then load the DVDs to test again.
If still not working, tell us the profile please, and we recommend you to click Help-bug reporter to send us, and tell us the name of your DVD.
Best regards,